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Update on Knowledge Investor issues

by Johnny Cash on October 14, 2011

Update on Knowledge Investor issues

 

Did you notice that your balance (and all-time and 30-day earnings) were adjusted?

Here's why:

The big bug that Amit reported was doing this:

For sake of this example, let's say you invested $100, and earned $120 as a result.

(I'm only using those numbers for this example. For your situation, replace $100 and $120 in my example with what your investment and return were).

When your Investment was compete, the system took $100 out of your account, and added $120.

That's all fine.

But here comes the bug:

A day or two later, the system then went ahead and attempted to take $100 out AGAIN (after your portfolio was complete) to do it AGAIN for you.

If you didn't have another $100 (that was matured and ready to invest) it took what you had (and gave you a negative balance, even though all you would see is $0. The system doesn't show negative balances).

(and if you did have $100 in your account that was mature, it took it).

And of course it added $120 as your return -- regardless of whether you had invested anything (depending on whether you had the original $100 matured).

For most of you, you did NOT have the original money again, so you ended up with $0 matured and it added $120 (or whatever you original return was). 

That's why many of you noticed "free money" added to your account.

The Fix:

The team has been working on correcting the issue -- and that's why you are seeing the change in your earnings, balance, and all-time and last 30 day earnings.

Here's how they fixed it:

First of all, the specific bug was found, and fixed. This issue will NOT be happening again to anyone.

But the more difficult and time-consuming part was ensuring that every single one of your accounts was put back to its original state -- as if the bug had not happened.  

Here's how they did that:

Of course they left alone your original (legitimate) investment.

Towards reversing the transaction that should not have occurred:

They put back the $100 into your account (or whatever amount should not have been charged to your account). If your account had gone into the negative (most of your accounts did), this got your balance back to zero or above zero. (Remember, the system stores negative values but does not show you that).

They took back out the $120 return from your bank (or whatever amount should not have been awarded to you as an earning) and they removed that amount from your all-time, last 30 day on the leaderboard.

---------------------

The team has been working throughout the last 2 days and nights to correct this issue - paying very special attention to your account to ensure that what they do to your account is 100% accurate. 

In fact, by now many of you should have received communication from the team by email - detailing exactly what I said here, but with your specific numbers.

I apologize for the inconvenience this has caused, and wish it had not happened. 

 

---------------------

 

Let me know if any of this is unclear or if you have any general questions.

If you have specific questions about your personal account, immediately write back to customer service so they can be aware.

As always, they have your specific numbers (I do not) and so only they can help you (I can not).

Again, I apologize for the issue; I thank Amit again for being so honest and a smart and concerned community member, and I also thank all of you for your patience as we continue to work to perfect the Knowledge Investor product.

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135 Comments

Catherine Shaffer · Become a Fan

Thank you for the information you always keep us current.

30 months ago
Jenny Lee · Become a Fan

Thanks for keeping us updated J.C!! :-) Have an awesome day!!

30 months ago
Fedora Parkova · Become a Fan

thanks for undate

30 months ago
Power User Mr-A- Back · Become a Fan

Difficult to understand ...

30 months ago
Yuliastuti Yuli · Become a Fan

thank u for info

30 months ago
Success Coach Zoe H · Become a Fan

Thanks for the update! :)

30 months ago
Ismay Leerdam · Become a Fan

great post, thanks for the info.

30 months ago
Tasha Karya · Become a Fan

As I'm worrying! Burn your earned money here or not? I would like to clarify! Please!

30 months ago
Ophie L · Become a Fan

It's not clear... because from my side, I believe I did not get any "free money". I invested $20 and got a return of 324% in the amount of $65. After the adjustment, today my earnings down to $13 (30 day earnings) and $36 (All-time earnings). My question now, where's the $65 that I earned from investing if my All-time earnings now is only $36, while 30 day earnings only $13???

30 months ago
Congressman Nasa Jaafar · Become a Fan

I am not sure about what had happened. But lately I have not received any email from fanbox or from premium blogs, please anybody tell me why?
ty

30 months ago
Zain Ali · Become a Fan

@Joe: 30 days as i know :)

Thanks JC for update :)

30 months ago
Gloria Calzita · Become a Fan

i just wondering why it caused so many loses of the earnings and the issue that fanbox is putting back on what you been invested... honestly they did not return back what i have invested....

30 months ago
Glenda Chambers · Become a Fan

Thanks for the update, but I agree it does sound a little complicated.

30 months ago
Tasha Karya · Become a Fan

MANY THANKS FOR YOUR CARE!

30 months ago
Reply me See Hei · Become a Fan

Thanks for update :)

30 months ago
Ekta Narwal · Become a Fan

thanks for the information and my earnings are safe in my dashboard and i got my invested money back to my matured account and i invested them back...
but a little problem is there in leader-board, my earnings are not exactly shown in that but i think it will be fixed some.
Thanks again

30 months ago
Ejaz Hussain · Become a Fan

I have not earned any thing. So I am tension free. One benefit of not earning.

30 months ago
***Iftikhar **** · Become a Fan

I have waited a lot for the new products and even did not sleep properly on that days.I invest $25.00 and got in return $81.75. I was happy to get good earnings but today is not a good day actually because all of our happiness has gone. Our first investment earning is reverse. I did not get any free amount in my account. I invest $25.00 and get in return $81.75. so why this amount is reverse and when this amount will be added in our account ?

30 months ago
Xiann Melegrito · Become a Fan

waiting to fix the problem, JC! thanks for the update...

30 months ago
Success Coach * Arlene * · Become a Fan

Thanks for letting us know about this. I'm always confident you and your team are on top of things.

30 months ago
Johnny Cash · Become a Fan

To everyone that has been affected:

Correcting this issue for you -- so you understand exactly what is happening with your bank -- and YOU ARE SATISFIED with the outcome -- is THE most important focus for the FanBox Staff.

Towards that, FanBox has set up a special task force to work with you on a personal basis.

This means that a FanBox employee will be reaching out to you in the next 12 hours - via a FanBox message - and will work with you until you are smiling.

By the way, if anyone asks you for your password or billing information - that is NOT FanBox. (That would be a scam).

DO NOT provide your password to anyone -- even if they claim to be a FanBox employee.

This special task force will NEVER ask you for your password or billing information.

********** FANBOX WILL MAKE THIS RIGHT! **********

Stay tuned for a personal message from a FanBox employee.

30 months ago
Power User Jake Muanpuia · Become a Fan

I have received message from fanbox, it doesn't even clear also. I invest 235 dollar on that very first day and earned around 775 ie 323%. I am so excited at that time. But today all my money that I assumed I earned from investment were gone totally. They said that my money I have in my bank don't much enough to meet my investment!!!.... and that is why they removed all my earned money on that very day. That means that very special day becomes ZERO day for me. I am a bit annoyed by this thing.

30 months ago
Vasudev Rawal · Become a Fan

Why should we run behind easy money? I never attened any notification like your email address selected or your mobile number selected etc and so many mails I get with some big big ammount but I always ingore and delit that massages I know they are bogus and simply make us fool and earn money from us. Do your work and earn money tha give you more satisfaction Sweets will never fullfil your stomuck but by hard work earn bread will give you more sweet and you will joy in yourlife

30 months ago
Congresswoman May Ram · Become a Fan

I got the message from Fanbox team, and As I always mentioned, that those tiny numbers are crawlling in my head, I do not like it. I trust fanbox team, till I can get an accountant , I leave it to fanbox team. I just write , read, , invest and ad, ( assist too) .

Thank you Jc, being here for us.

30 months ago
Power User Mr Jake · Become a Fan

I'll be back later...I have something to clarify on FanBox Bank....because there's strange happened in there..that I need an explanation....because i don't know how it happen....

30 months ago
Power User Mr Jake · Become a Fan

ok...here I am...I just checked my fanbox bank...and I have $800...that ready for cash out after 45 days...but why?...I cannot Invest this money..or fund it to my Ads...It's the effect of the Bug?..please JC..I need your advise...waiting for reply soonest!///thanks..

30 months ago
Power User Mr Jake · Become a Fan

Hello Margaret,

It's done my dear...I already post it...if you have any Idea about these please help me too....and I wish to read J C's reply for my query....I am so happy to be here as a member of the FanBox Family!..

"GOD BLESS TO ALL!!!!! :)

30 months ago
Baseer Hashmi · Become a Fan

What is this going on, it's so very confusing and not acceptable. I hope your system is still making mistakes. I hope fanbox team will view each users' account and the earnings are resumed back

30 months ago
Johnny Cash · Become a Fan

@Margaret: Thanks for your efforts to moderate my post as well as remind me of what fanbox does and does not wish. While the intent is appreciated, I think I'm OK for now.

@everyone else: I'll repeat, because some people are having some difficulty understanding me, apparently: Someone from fanbox will reach out to you in the coming hours if your account was affected.

That means that you do not need to leave comments here or anywhere else if you want to understand or fix your issue. You just need to check your inbox.

30 months ago
Horton Bunt · Become a Fan

thanks for the update

30 months ago
David Georgeoplous Teacher · Become a Fan


Thanks Johnny your the best Keep up the good work Have a blessed Night Giitalian

30 months ago
Purply Princess · Become a Fan

Check my bank too then.... hope you can fix it asap.... thanks... :)

30 months ago
Lance Wood · Become a Fan

I sure have not received an email yet either.

30 months ago
Jan K...Thx All! · Become a Fan

Thanks JC for informing us with what's happening to our earnings and keeping us apprised. Appreciate all the hard work Fanbox employees are doing to ease our minds. Reading through this post is a little confusing for me and I'll have to read it again! :-)

30 months ago
Simply Paula · Become a Fan

very well said JC,
every words are well explained...

very informative...
thanks for sharing

30 months ago